Please find a collection of our frequently asked questions below:
Entry qualifications for entry January 2021 (undergraduate and postgraduate)
My offer is conditional on achieving school leaving qualifications and I took my exams at the normal time. However, teaching in my country was badly disrupted by the coronavirus outbreak and I’m worried that this will impact my results. What should I do?
We have a standard process for taking extenuating circumstances into account. You need to provide us with a letter from your school or university confirming the disruption you have experienced, and we will take this into account when we consider your results. Please send your letter to the Head of Admissions and Applicant Services before your results are published. We are not usually able to consider requests after results are published.
My postgraduate offer is conditional on my degree results but teaching in my university has been suspended and/or my exams have been impacted. I’m worried that my degree will not be certificated in time. What should I do?
If you think you won’t be able to meet your offer requirements with certificated degree results, please contact the Admissions and Applicant Services team to discuss alternative options. If you’re able to provide evidence of attendance and transcripts, showing an average GPA in line with your offer requirements, we may be able to make special arrangements for you. All transcripts and proof of attendance will be reviewed on a case by case basis by the Admissions team, and decisions will be made in accordance with the university’s policy, alongside UKVI VISA requirements where applicable.
Postgraduate (Taught) applications, offers and acceptances
Are you still accepting new applications for entry in 2020/21?
The majority of our postgraduate courses are now closed to new applications for the 2020/21 academic year. A limited number offer an alternative start date in January 2021:
- MSc Accounting and Financial Management
- MSc Business Information Systems
- MSc Entrepreneurship and Innovation+
- MA Marketing
- MSc Digital Innovation and Analytics
- MSc Digital Marketing
- MSc Human Resource Management
- MSc International Management
- MSc International Management (Marketing)
- MA International Media Management
- MSc Logistics and Supply Chain Management
- MSc Artificial Intelligence*
- MSc Data Science and Analytics*
- MSc Engineering Management
- MSc Information Security*
- MSc Machine Learning *
- MSc Project Management
* includes “with a Year in Industry” version.
+ Includes “with a Year in Business” version.
For more information about each course please see our coursefinder.
Can I defer my application or offer of a place to September 2021?
Our applicants do occasionally decide to defer, and we have a standard process for considering deferral requests. People choose to defer for a wide variety of reasons, and we hope that you will consider all the facts before making this important decision.
Paying my deposit (undergraduate and postgraduate)
When do I have to pay my deposit?
We do not have a fixed deadline for deposit payment.
If you are an international student and need a visa to come to the UK, you will need to ask us to issue a Certificate of Acceptance for Study (CAS). If you are planning to start your course in January 2021, we will start issuing CASes from October 2020 onwards. We will not be able to issue your CAS until we have received your deposit.
You may be worried about paying your deposit because of uncertainties around world travel. Don't worry - if you are later unable to take up your place at Royal Holloway, for reasons relating to the coronavirus outbreak, we will refund your deposit. If you find yourself in this situation, you will need to speak to our Admissions and Applicant Services team to request a refund. Please note that requests must be made within 30 days of the official start date of your course.
I am thinking of applying to the university to start a degree in September 2021 and was planning to attend one of your undergraduate or postgraduate Open Days/Evenings. Will these still be going ahead?
We are hoping to offer as many opportunities to visit campus as we can within current health and safety guidelines. If circumstances mean we can’t run an event on campus, or you can’t join us at one, we also offer online events.You can find up-to-date details of all these events here.
English language requirements
Due to the coronavirus outbreak I’m having difficulty taking an IELTS test. Do you accept other English language tests?
Yes. To help our applicants we are now accepting the following tests:
- Duolingo English Test
- IELTS Indicator
- OnCampus OCTOE
- Password English Language Test
- TOEFL iBT Special Home Edition
Full details of the specific scores you need to achieve to meet the conditions of your offer can be found here.
I need to improve my English to meet the conditions of my offer, can I study a pre-sessional English course during the Autumn term?
If you are planning to start your degree course in January 2021, you may be interested in attending a pre-sessional English Language programme in the autumn. We are working with our pathway partner, Study Group, to provide an online study solution for students who require support in meeting the English language requirements of their offer. If you think that you will need additional teaching to achieve the required English language score, we recommend applying for one of our pre-sessional English language programmes. Programmes will begin on, 19 October (8-week - online only) and 13 November (4 week).
- Full details about our pre-sessional English Language Programmes (PELP) can be found here.
- We are accepting the same English language tests listed here for applying to our pre-sessional programmes.
Visa applications and CAS requests
I have a question about obtaining my visa to study at Royal Holloway.
The UK Home Office has published Coronavirus (COVID-19) advice for visa applicants where you can find answers to most of your questions. Click here to see the full guidance for international students. You can also contact our International Student Support Office who will be happy to answer any questions you have.
If I decide to start my course in January 2021, what does this mean for the visa application process?
To apply for a visa, you will need to ask us to issue a CAS (Certificate of Acceptance for Study). CASes are valid for a period of three months from the date of issue. This means that we will begin to issue CASes from October 2020 for a January 2021 start. If you know your travel plans you can contact us anytime from October 2020 to start the CAS process for a January 2021 start. We advise that you to wait until you are confident you will be able to travel to the UK before requesting your CAS. Please bear in mind that we may need up to a month to process CAS requests and you will also need to allow time for your visa application to be processed.
Please note, if you are an EU student, changes to immigration rules following Brexit mean that if you arrive on campus any time from 1 January 2021, you will need to have applied for the new Student Route visa. To find out more information about which visa you will need, please visit the Government website.
I am an EU student and am trying to decide whether to start my course in September 2020 or in January 2021. In the light of Brexit, are there any specific visa issues I need to take into account?
As an EU student, if you arrive in the UK before 31 December 2020, you will not require a visa to enter the UK. After your arrival, you will need to apply for the EU Settlement Scheme (EUSS) to obtain leave to remain in the UK. You will need to apply for the EUSS before 30 June 2021.
If you arrive in the UK on or after 1 January 2021 you will need to apply for a visa before arriving in the UK. This will be through the “Student” route which is expected to replace Tier 4 in the new immigration rules due out in 2021. Note that you will NOT qualify for the EUSS.
What will happen if I am not able to come to campus and so start my course in my home country, and am then refused a visa to travel to the UK?
If you are refused a visa to travel to the UK, you will not be able to continue with your studies. If your visa application is refused, please contact the International Student Support Office with a copy of your refusal letter from the Home Office immediately. We will then be able to advise you on your next steps. Our courses are not designed to be delivered fully online. We, however, will try to be as flexible as possible. If your circumstances change, you should contact a member of our Admissions Team and discuss with them your circumstances.
Tuition fees and funding (undergraduate and postgraduate)
Will the changes to the course structure make any difference to the tuition fee?
No. We have adapted our course to combine both face-to-face and online activity in response to the global pandemic. We are not offering an online degree. We are using a number of different approaches to ensure that if your arrival on campus is delayed, you can start your course and will have the same access to world class academics and excellent teaching and learning support as the students on your course who are on campus. Our expectation is that you will arrive on campus as soon as you are able to and that, as long as you have kept up with the work of the class online, you will be able to join the class in person and carry on with your course without interruption.
If I decide to start my course in January 2021, will the fee stay the same as it was to start in September 2020?
Yes. You will pay the normal 2020/21 tuition fee for your course. This will apply whichever start date you choose. This will apply to UK, EU and international students.
If I have a scholarship, will this still stand if I start in January 2021?
Yes. If you have been awarded a scholarship by the university, this will be valid for either a September 2020 or a January 2021 start.
If your scholarship has been awarded by an external funding body, we advise you to check that they are happy for you to use it for a January 2021 start.
I’m an EU student and thinking of applying to start in 2021. Will the coronavirus outbreak mean there’ll be changes to my fees or funding support?
Some applicants with places for 2020 entry may wish to defer their start date to 2021 because of a particular coronavirus situation in their home country. If you start your course in January 2021, you will pay tuition fees at the ‘home’ student rate. However, the UK Government has confirmed that if you start your course in September 2021, you will not be eligible to pay the same fees as UK students, nor be eligible for funding from the Student Loans Company. View the latest information on fees and funding for EU students.
Study and student experience during 2020/21, and health and safety
Study and student experience during 2020/21, and health and safety
In response to Covid-19, for 2020/21 we have adapted all our courses to combine face and face and online teaching and for selected courses, have introduced the option of a January start date.
For more information about this, as well as the health and safety measures we are introducing on campus and information about our student support services, facilities, social activities and accommodation, please see our further FAQs.