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FAQs for parents and supporters

FAQs for parents and supporters

The spring term for new and returning Royal Holloway students begins on Monday 11 January 2021 with teaching online for all Royal Holloway courses, with the exception of Social Work. 

The move to online-only teaching follows the announcement by the UK Government on 30 December 2020, and a subsequent letter to students from the Minister for Universities which instructs universities to delay the planned, staggered start of timetabled face-to-face, on campus, teaching.

We advised new and returning students of the move to online teaching on 30 December and that further information would be provided w/c 4 January.

On Monday 4 January the UK’s Prime Minister announced a national lockdown which has implications for our students’ return to, or arrival at, their term-time addresses.

UK-based current students who left their term time address for the holidays and have not yet returned to their term time address, or new students who have not yet arrived, should, where possible, remain where they have spent the holidays.

International students who can rearrange their travel plans should do so and remain in their home nation, beginning their course online on 11 January 2021.  Where it is not practical or possible to rearrange travel plans, we will support students on arrival and through any required period of self-isolation. 

All new students starting their course on 11 January 2021 should enrol by, and begin their course, online on that date.

Research students and staff should work from home where it is possible to do so.

More information will be provided to students and staff this week about what these announcements mean for the spring term.

The national lockdown announced by the UK’s Prime Minster on Monday 4 January, does not affect the start of term, which is Monday 11 January 2021, but teaching will be online only for all Royal Holloway courses (with the exception of Social Work). 

Lateral flow testing will take place on the Egham campus until Friday 15 January. All students and staff who are on campus are expected to take at least one test, unless they are exempt. From Monday 18 January, test availability will move to Mondays and Thursdays until at least Monday 22 February. Students and staff who attend campus regularly will also be encouraged to be tested on a weekly basis through this test centre.

Testing is also available for students and staff at the Central London campus at the University of London led facility at Student Central in Bloomsbury.

We are in touch with students who are in self-isolation and we have a response plan in place to make sure all our students stay safe and well.

This involves staff from across the university – some on campus, others working remotely so that our students can always get the help they need and a response to any questions.

They have been provided with a full list of services and information as to how thing will work while in self-isolation. 

Our Wellbeing team is leading the support, which on campus includes our Catering and Residences teams, Hall Life team and Students Union (SU).

The Wellbeing Team and Students’ Union are also supporting students living locally in private accommodation.

Unfortunately, self-isolating means that students have to stay in their household and no one is allowed to enter it, including family, friends or other visitors.

If you are able to travel and want to deliver some things they need, let us know by contacting and we will help facilitate this when you arrive.

In accordance with government advice they have to self-isolate in their household because they (or a housemate) has coronavirus symptoms or has tested positive. This does mean staying in their household and not leaving it.

Our Wellbeing team is in touch with them and coordinating all their needs from ensuring they have enough food / are able to access shopping, suggestions for practical things like prescriptions and laundry, to making sure they can access online events and learning resources.

Keeping in touch and reassuring them by phone or online will help a lot.

We are arranging ‘keeping in touch’ appointments– these will be a mix of calls from our Wellbeing Team, Halls Life team and the SU.

If the test comes back negative, everyone in the flat/house is free to move about again in accordance with government guidance.

If they test positive, all members of their household need to continue with their self-isolation for 10 days.

All of our learning is available online so they will not fall behind. Their departments are ready for this situation and will discuss any specific learning questions with them. We are alerting departments when one of their students is self-isolating so they can provide support during and after.

All teaching will move online from Wednesday 9 December until the end of term on Friday 11 December.

We understand this is a stressful time; any concerns you have please do contact us at

The national lockdown announced by the UK’s Prime Minster on Monday 4 January means that students who normally commute to campus should not do so. They should remain where they are and access their classes and support services online.

If you have been unable to reach them you can phone our security team who will be able to check when the student lives on campus; if they live in the community, colleagues will be alerted and get back in touch with you.

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