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FAQs for parents and supporters

FAQs for parents and supporters

We are in touch with students who are in self-isolation and we have a response plan in place to make sure all our students stay safe and well. 

This involves staff from across the university – some on campus, others working remotely so that our students can always get the help they need and a response to any questions.

They have been provided with a full list of services and information as to how thing will work while in self-isolation.  

Our Wellbeing team is leading the support, which on campus includes our Catering and Residences teams, Hall Life team and Students Union (SU).

The Wellbeing Team and SU are also supporting students living locally in private accommodation.

Unfortunately, self-isolating means that students have to stay in their household and no one is allowed to enter it, including family, friends or other visitors. 

If you are able to travel and want to deliver some things they need, let us know by contacting supportingyou@royalholloway.ac.uk and we will help facilitate this when you arrive.

In accordance with government advice they have to self-isolate in their household because they (or a housemate) has coronavirus symptoms or has tested positive. This does mean staying in their household and not leaving it.

Our Wellbeing team is in touch with them and coordinating all their needs from ensuring they have enough food / are able to access shopping, suggestions for practical things like prescriptions and laundry, to making sure they can access online events and learning resources.

Keeping in touch and reassuring them by phone or online will help a lot. 

We are arranging ‘keeping in touch’ appointments– these will be a mix of calls from our Wellbeing Team, Halls Life team and the SU.

We understand this is a stressful time; any concerns you have please do contact us at supportingyou@royalholloway.ac.uk

If the test comes back negative, everyone in the flat/house is free to move about again in accordance with government guidance. 

If they test positive, all members of their household need to continue with their self-isolation for 14 days.

All of our learning is available online so they will not fall behind. Their departments are ready for this situation and will discuss any specific learning questions with them.

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