Your enrolment email
Before you start your studies as a new student, the Student Services Centre will send you your enrolment email. This will enable you to begin the process of your enrolment at Royal Holloway. The email will be sent to your registered personal email address; this is the email address you supplied when applying to study at Royal Holloway, either through UCAS or RH Direct.
Your enrolment email will include:
- Your IT username and password
- Information on how to access your Royal Holloway student email address
- Instructions for how to complete the three steps of enrolment
- ….and other useful information!
Once you receive your enrolment email, you should change your password straight away and you should use something memorable. Your password should:
- have more than eight characters
- have a mix of capital and lower-case letters
- have at least one number
- have at least one special character (like an exclaimation or question mark)
Receiving your enrolment email
Enrolment emails will be sent from:
- Tuesday 22 August 2023 for courses starting in September 2023
- Wednesday 13 December 2023 for courses starting in January 2024
The enrolment email will be sent to all students who have accepted their offer of study however, it should be noted that from the date that your place to study at Royal Holloway is confirmed, it can take around seven days for your IT credentials and student record to be created. Therefore, you should wait seven days from accepting your offer to study before contacting us to report your enrolment email hasn't been received.
What to do if you haven’t received your enrolment email
Before contacting us to report not having received your enrolment email, please make sure you have checked the below steps.
- Check your inbox, junk and spam folders
Please ensure you regularly check these folders as your mailbox may mark the email as an unknown sender and put it into junk and spam folders. The email will be sent from studentservices@royalholloway.ac.uk please search "studentservices" in your inbox, junk and spam folders.
- Check what email address you registered with Royal Holloway
We will send the email to the personal email address you supplied when making your application to study at Royal Holloway so you will need to log into UCAS or RH Direct to check what email address we will send it to.
If the email address is recorded incorrectly, for example there is a typo or it is a non-personal email address for example a school, college or agent email address, you have to update it on UCAS or RH Direct and then email us to inform us that you have updated it. We will not be able to update your email address for you but following you updating it on your application portal and informing us, we will ensure we re-send your enrolment email.
If you have completed both of the above steps and waited at least seven days from confirmation of your place of study please contact the Student Services Centre from your registered email address to request a re-send.