Institutional and Financial Assistance Information for Students
Once a year, we will contact all registered students who are U.S. citizens to provide them with information confirming that the University is a Title IV eligible school that participates in the William D. Ford Federal Direct Student Loan program and key information about this.
Unfortunately students studying at the University are not eligible to receive need-based grants such as Pell Grants.
Individual Copy
We will provide copy of any of the information on this website or that is published by the U.S. Department of Education on request. This includes information on the rights and responsibilities of students and schools under Title IV HEA (Higher Education Act) loan programs. Please contact usloans@rhul.ac.uk to request it.
Contact Information
Our participation in the Direct Loans Program is administered by the International Funding Coordinator, Amanda Ellis. She is part of the International Advice team and located in Founders East 140 at Royal Holloway, Egham Hill, Egham TW20 0EX. You can contact her by emailing usloans@rhul.ac.uk or by calling +44 1784 443003.
Financial Aid Information
Information on all aspects of Federal Aid and US-based private loans is displayed on our US Loans webpage. This covers:
Student loan information published by the U.S. Department of Education
The University will provide students with information published by the U.S. Department of Education at any time that information regarding loan availability is requested, including information on the rights and responsibilities of students and schools. See Student Aid website for more information.
Institutional Information
Academic Programme Information
Information on our Admissions processes is set out at Admissions policy and procedures (royalholloway.ac.uk) and our Admissions Policy for 2024 is set out here
Details of our current degree programmes are available at Degree course library (royalholloway.ac.uk). The instructional, laboratory, and other physical facilities are included in the degree programme descriptions.
Both the Undergraduate and Postgraduate Prospectuses are available at Prospectuses and brochures (royalholloway.ac.uk)
Institution Costs
Tuition fees vary according to the degree programme. Information on the University’s fees is available at:
There is also further information on fees at Student Fee Regulations
Information on the cost of on-campus accommodation at the University is available at https://www.royalholloway.ac.uk/student-life/accommodation/.
Support for Students with disabilities
The Disability & Neurodiversity Team is committed to providing guidance and support to prospective and current students with disabilities. You can find out more at Disability & Neurodiversity
Refund Policy
The University’s institutional refund policy is set out at student-fees-regulations-2023-24.pdf (royalholloway.ac.uk) clause 61 with further information about how to request a refund set out at Pay my fees - Royal Holloway Student Intranet
Withdrawal procedures and return of funds requirements
The requirements for the return of Title IV funds are published in our Return of Title IV Funds Policy on our US Loans webpage US student loans (royalholloway.ac.uk) at Withdrawals and Leave of Absence. This sets out the procedures for withdrawal. Please note that withdrawing from the University will affect your Federal Student Aid eligibility.
Study Abroad and Exchange
A student’s enrolment in a programme of study abroad approved for credit by the home institution may be considered enrolment at the home institution for the purpose of applying for assistance under the title IV, HEA programs.
Data Protection and Privacy of Student Records
Although the FERPA Act does not apply within the UK, the UK has similar legislation that is designed to protect personal data.
The University receives and processes large quantities of personal information about students. In handling and storing this data, the University complies with our national GDPR legislation. Information on the University’s Data Protection Policy regarding data protection for students and the University’s role in this process is available at Data Protection (royalholloway.ac.uk)
The University will confirm ongoing enrolment and academic achievement with the U.S. Department of Education, as required by Federal Student Aid regulations. By applying for, and accepting Federal Student Aid, students are acknowledging and consenting to this sharing of data.
Safeguarding Customer Information
Details of the University’s cybersecurity policy is available here. There is also guidance for students at Cybersecurity - Royal Holloway Student Intranet
NSLDS
We are required to inform you that if you (student or parent) take out a federal loan, we will submit details of the loan to the National Student Loan Data System (NSLDS). This includes details of your enrolment, course start and end dates. This data will be accessible by guaranty agencies, lenders, and schools determined to be authorised users of the data system.
Misrepresentation
The University holds its integrity to the highest standard and will not make any false, incorrect, or misleading statements directly or indirectly to a student, prospective student, any member of the public, an accrediting agency, a state agency, or the U.S. Department of Education. This includes any statement that omits information in such a way as to make the statement false, erroneous or misleading.
Loan Disclosures
Entrance Counselling
All first-time borrowers are required to complete the online entrance counselling for all loans, except for Parent PLUS loan borrowers. This is completed at Entrance Counseling | Federal Student Aid. This must be completed before the University can originate a loan. It can also be completed voluntarily at any time.
PLUS loan counselling is required for all first-time borrowers applying for a PLUS loan. In addition, any borrowers who are informed by the U.S. Department of Education that they have an adverse credit history and have either obtained an endorser or documented extenuating circumstances to the satisfaction of the U.S. Department of Education. It can also be completed voluntarily at any time. It is completed at Entrance Counseling | Federal Student Aid
Exit Counselling
If students graduate, withdraw (with or without notifying the school or drop below half time study, we are required to ensure that you complete an exit counselling session at Exit Counseling | Federal Student Aid. There is further information on this at US student loans (royalholloway.ac.uk)
The information from this is passed to your loan servicer within 60 days, without the requirement for further permission as you gave this authorisation when you signed the promissory note(s).
Master Promissory Notes (MPNs)
This is the loan agreement setting out the terms of the loan, including repayment and interest information. Students must complete an MPN for every year they want to take out federal loans. Undergraduate and Postgraduate students complete the application for Stafford Loans at Completing a Master Promissory Note | Federal Student Aid. Parents of Undergraduate students complete the application Parent PLUS Loans at Apply for a Direct PLUS Loan as a Parent | Federal Student Aid and Postgraduate students complete the application for Graduate or Parent PLUS Loans at Apply for a Grad PLUS Loan | Federal Student Aid.
Private Education Loans
It is stated on US student loans (royalholloway.ac.uk) in the section Available Loans that most students at the University are eligible for federal loans and that these are normally cheaper than private loans.
The University does not solicit, make or extend private education loans.
The University does not have a preferred lender list. We are currently only aware that Sallie Mae and Earnest offer private education loans to students studying at foreign schools.
Code of conduct
The University expects that any of its employees who have responsibilities with respect to private education loans, abide by a code of conduct, which prohibits:
- Revenue-sharing arrangements with any lender.
- Receiving gifts from a lender, guarantor, or a loan servicer
- Contracting arrangements providing financial benefit from any lender or affiliate of a lender.
- Directing borrowers to particular lenders, or refusing or delaying loan certifications
- Offering funds for private loans.
- Call centre or financial aid office staffing assistance.
- Advisory board compensation.
Default Management Plan
The University has a Default Management Plan that can be viewed here.
Further information
We make every effort to ensure that the information provided here is accurate, however we cannot guarantee that information may not be altered beyond our reasonable control.
If you have a complaint about how the University handles your data, you have the right to file a complaint with the U.S. Department of Education, but we suggest that you contact International Advice at usloans@rhul.ac.uk in the first instance to they can discuss the problem with you and try to resolve it
If you would like further information or advice on Financial Aid for U.S. students, please contact us at usloans@rhul.ac.uk or call +44 1784 443003.