Skip to main content

Changes to the way you access Royal Holloway alumni email accounts

Changes to the way you access Royal Holloway alumni email accounts

  • Date17 July 2020

To enable Royal Holloway to deliver teaching online in 2020/21 in response to the Covid-19 pandemic, we undertook essential work to our infrastructure to make it easier for students and staff to collaborate.

As part of this work, we moved some alumni mailboxes to a new platform and you may have experienced some downtime. We apologise for any inconvenience.

Alumni email has now been restored, but there are a few changes. Find out what affect our work has had on your account below:

For alumni who graduated in 2018 or before:
  • We have a new place for you to log in, which is mail.alumni.rhul.ac.uk. You can also log in by going to office.com.
  • We’ve also assigned you a new email address, which is in the format firstname.lastname.yearofentry@alumni.rhul.ac.uk. For example, Jane.Holloway.1886@alumni.rhul.ac.uk.
  • This should look the same as the email address you already know; just replace @live with @alumni.
  • You can access your account by going to mail.alumni.rhul.ac.uk, or by going to office.com, and logging in by using your username with @alumni.rhul.ac.uk added, e.g. abcd123@alumni.rhul.ac.uk.
  • We recommend that you start using your new email address going forward when you need to provide it to other people, but messages sent to your old @live.rhul.ac.uk will still continue to come through to your new address, so don’t worry about missing mail.
  • Your password has not been changed – use the password you were using up until now.
  • If you use an app to send and receive email on your phone, computer, or other device, you will need to remove and re-add your account. Until you re-add your account, it may appear like you are not able to send and receive email.
  • Webmail, the service you access by logging in from mail.alumni.rhul.ac.uk in a web browser, is unaffected. You can send and receive emails as normal, and you do not need to do anything.
For alumni who graduated after 2018:
  • Your email address and password haven't changed. To log in you should go to mail.live.rhul.ac.uk. You log in using the format username@live.rhul.ac.uk (e.g. abcd123@live.rhul.ac.uk).
  • If you use an app to send and receive email on your phone, computer, or other device, you will need to remove and re-add your account. Until you re-add your account, it may appear like you are not able to send and receive email.
  • Webmail, the service you access by logging in from mail.live.rhul.ac.uk in a web browser, is unaffected. You can send and receive emails as normal, and you do not need to do anything.

Explore Royal Holloway

Arrivals Sept 2017 77 1.jpg

Get help paying for your studies at Royal Holloway through a range of scholarships and bursaries.

clubs-societies_REDUCED.jpg

There are lots of exciting ways to get involved at Royal Holloway. Discover new interests and enjoy existing ones.

Accommodation home hero

Heading to university is exciting. Finding the right place to live will get you off to a good start.

Support and wellbeing 2022 teaser.jpg

Whether you need support with your health or practical advice on budgeting or finding part-time work, we can help.

Founders, clock tower, sky, ornate

Discover more about our academic departments and schools.

REF_2021.png

Find out why Royal Holloway is in the top 25% of UK universities for research rated ‘world-leading’ or ‘internationally excellent’.

Immersive Technology

Royal Holloway is a research intensive university and our academics collaborate across disciplines to achieve excellence.

volunteering 10th tenth Anniversary Sculpture - research.jpg

Discover world-class research at Royal Holloway.

First years Emily Wilding Davison Building front view

Discover more about who we are today, and our vision for the future.

RHC PH.100.1.3 Founders south east 1886.w

Royal Holloway began as two pioneering colleges for the education of women in the 19th century, and their spirit lives on today.

Notable alumni Kamaladevi Chattopadhyay

We’ve played a role in thousands of careers, some of them particularly remarkable.

Governance

Find about our decision-making processes and the people who lead and manage Royal Holloway today.