Skip to main content

Legal Advice Centre

Legal Advice Centre

The Legal Advice Centre at Royal Holloway, University of London, provides free legal advice and information to the local community. Our Centre is student-led, under the supervision of qualified legal professionals.

If you require free legal advice or information on the following areas of law, please contact us to book an appointment to see a Student Adviser (dates of available sessions listed below):

  • Contract / consumer
  • Landlord and Tenant
  • Family
  • Other - If you require information or advice on other areas of law, we may be able to refer you to one of our partner law firms for free initial telephone advice (subject to availability and areas of expertise).

Please note that our sessions operate by appointment-only. Please contact us by email ONLY.

All sessions take place either remotely (via Teams) or in person.

Appointments normally take place on Wednesday afternoons, 1.30pm – 3.30pm.

For clients who struggle to make this time due to work commitments, an evening appointment can be made available on request.

Our new session dates for 2022- 2023:

Term One
5 October 2022
12 October 2022
19 October 2022
26 October 2022
2 November (closed – Study week)
9 November 2022
16 November 2022
23 November 2022
30 November 2022

Term Two
18 January 2023
25 January 2023
1 February 2023
8 February 2023
15 February (closed - Reading week) 2023
22 February 2023
1 March 2023
8 March 2023
15 March 2023

Term Three
To be confirmed

Once you contact us, subject to availability, you will be allocated a time slot on your selected date.

After you have contacted us, we will check that your matter falls within the areas of law where we can provide some advice. If we can provide assistance, we will agree with you a convenient a date and time for your interview. The interview will either be conducted in person or online via Teams appointment by our Student Advisors under the supervision of a practising solicitor.

Please note that immediate advice is not provided at this initial interview. Our Student Advisers will take your instructions and make a copy of your documents. You will then receive written advice within four weeks of your interview. At your interview, you will be provided with a copy of our terms and conditions.

We do not offer court representation and cannot undertake case work. We only provide one-off legal advice. Where we cannot assist, or your matter requires urgent attention, we may be able to refer you to one of our partner law firms for free initial telephone advice.

All Student Advisers are supervised by a Supervising Solicitor.

Where your interview is being conducted via Teams, once a convenient date and time has been agreed, you will be sent a Teams invite. 

If your interview is being conducted in person: 

Upon arrival, please report to the Visitors' Centre, Founder’s Building, where you will be greeted by one of our Student Volunteers.

If you require a parking space on campus, please contact us at least 48 hours in advance of your session, so that we can make the necessary arrangements.  

The Royal Holloway Legal Advice Clinic provides a free advice only legal service providing support on family law only. Law students are supervised by an experienced solicitor employed in the Clinic.

What Family law issues can the Legal Advice Clinic help with?
Our Clinic aims to offer introductory family advice on issues such as: divorce and separation, financial disputes, ending a civil partnership, cohabitation issues and child contact arrangements. Please note, we cannot advise on domestic violence issues or public law matters e.g. care proceedings, pre-nuptial agreements, or where legal proceedings have already commenced. 

What type of service is offered by the Clinic?
This is an appointment only service, we aim to offer appointments virtually and where appropriate face to face. We will provide a one-off letter of advice. Please note we cannot provide ongoing representation and/or represent you in court. 

What days is the Clinic available for appointments?
The Family Clinic offers appointments on Wednesday afternoon or in evenings by prior appointment only, see above.

The Royal Holloway Legal Advice Clinic provides a free advice only legal service providing housing support. Law students are supervised by an experienced solicitor employed in the Clinic. 

What housing issues can the legal advice clinic help with?
We can offer tenants advice on disrepair and issues with landlords and tenancies. We cannot assist where tenants are facing imminent eviction or homelessness. We are not able to advise homeowners or landlords. 

What type of service is offered by the Clinic?
We can only offer help where you have been booked in for an appointment with the clinic and will provide a one-off letter of advice. Please note we cannot provide ongoing representation and/or represent you in court. 

What days is the Clinic available for appointments?
The majority of our appointments are on Wednesday afternoons or in evenings by prior appointment only, see above.

The Royal Holloway Legal Advice Clinic provides a free advice only legal service providing contract/consumer support. Law students are supervised by an experienced solicitor employed in the Clinic. 

What contract issues can the legal advice clinic help with?
We can offer advice on consumer rights where a consumer has a dispute about a contract to buy goods or services.
We cannot assist where court proceedings have already been issued, on debt matters or where the matter is a more complex commercial dispute. 

What type of service is offered by the Clinic?
We can only offer help where you have been booked in for an appointment with the clinic and will provide a one-off letter of advice. Please note we cannot provide ongoing representation and/or represent you in court. 

What days is the Clinic available for appointments?
The majority of our appointments are on Wednesday afternoons or in evenings by prior appointment only, see above.

Project overview 

The University of London (UoL) Refugee Law Clinic provides pro bono legal advice for appeal rights exhausted (ARE) clients based on a model of Clinical Legal Education for its diverse student body. Delivered in partnership with two law firms, the Refugee Law Clinic also provides the opportunity for lawyers to undertake pro bono work within the clinic. 

The clinic’s main legal focus is preparing and advising on fresh claims for asylum, an area identified as underserviced in the current legal landscape, and aims to complement the work of law firms and other service providers in London. 

The Refugee Law Clinic contributes much-needed pro bono legal services to asylum seekers in London and develops partnerships towards this objective. From conducting a mapping exercise of the legal landscape in London, the area of fresh claims was found to be the greatest area of legal need. Providing such a service complements the work of law firms and help to fill a key gap in existing service provision.

Through its outreach activities the clinic also seeks to support a number of organisations through developing referral systems and providing legal awareness-raising. 

Clinical Legal Education programmes are highly beneficial and formative for law students, developing experience and interest in social justice work. Law clinics also contribute to the legal landscape through test cases, research and reflection on law practice and reform. 

About the Role
Each year, around 50 UoL students (from the 10 participating Member Institutions) work in the clinic. Students work on cases in groups of up to four, alongside volunteer lawyers from commercial law firms, and under the direct supervision of the supervising lawyer. Students are trained in the relevant law and policy, as well as a range of other areas such as practical skills, ethics and professional responsibilities. 

Students are involved in working on the various aspects of preparing a fresh claim submission for appeal rights exhausted asylum seekers. The work might include research, gathering evidence and drafting submissions, as well as interviewing and taking witness statements and reviewing past decision making. Students will also be involved in managing the administration of the clinic. 

It is expected that students will work in the clinic for around a half-day per week for a period of up to one academic year. 

The clinic is located in the Institute of Advanced Legal Studies building in Russell Square, London, however, in light of the changing Coronavirus regulations, the clinic will operate with a mixed model of virtual and face-to-face where appropriate.

Focus of work
Initially, the primary focus of the clinic is on Further Submissions for Fresh Claims for asylum. 

Submitting a ‘fresh claim for asylum’ is the process by which a declined asylum-seeker seeks to advance further representations to make a fresh claim on the basis of important new factors (such as changed circumstances, additional evidence, etc.). A successful fresh claim can lead to a grant of refugee status or humanitarian protection. A claim that is accepted can also give rise to a further in country right of appeal. 

Training and Supervision provided
The Refugee Law Clinic is structured as a direct legal service provider and is regulated by the OISC. All work will be overseen by a supervising lawyer, supported by a coordinator and advice will be issued on the clinic’s letterhead and under the clinic’s supervising lawyer’s name.

All students will be expected to undergo training covering key information and skills including:
• Introduction to Asylum Law
• Fresh Claims in Practice
• Gathering and Assessing Evidence
• Practical Skills
• Working as a Lawyer

Our Legal Advice Centre has the following professional partnerships, and is grateful for the support and assistance it receives: 

Clio Legal Case Management software, sponsors Royal Holloway's LAC by providing free case management software. 

We are grateful to our Patron, David Head, Duncan Lewis Solicitors, who provides his time and assistance to us. 

Royal Holloway, University of London

Legal Advice Centre

Department of Law and Criminology, School of Law and Social Sciences

Egham Hill

Egham 

TW20 0EX 

Email: LAC@royalholloway.ac.uk

Explore Royal Holloway

Get help paying for your studies at Royal Holloway through a range of scholarships and bursaries.

There are lots of exciting ways to get involved at Royal Holloway. Discover new interests and enjoy existing ones

Heading to university is exciting. Finding the right place to live will get you off to a good start

Whether you need support with your health or practical advice on budgeting or finding part-time work, we can help

Discover more about our 21 departments and schools

Find out why Royal Holloway is in the top 25% of UK universities for research rated ‘world-leading’ or ‘internationally excellent’

Royal Holloway is a research intensive university and our academics collaborate across disciplines to achieve excellence.

Discover world-class research at Royal Holloway

Discover more about who we are today, and our vision for the future

Royal Holloway began as two pioneering colleges for the education of women in the 19th century, and their spirit lives on today

We’ve played a role in thousands of careers, some of them particularly remarkable

Find about our decision-making processes and the people who lead and manage Royal Holloway today