Frequently asked questions
What are the current opening hours?
Our opening hours are as follows:
Out of term time
Monday to Friday | 7am- 9pm
Saturdays | 9am - 4pm
Sundays | 10am - 4pm
Term time hours
Monday to Friday | 7am- 10pm
Saturdays | 9am - 6pm
Sundays | 9.30am-10pm
How can I purchase my Royal Holloway Sport membership?
To purchase a membership please visit the Royal Holloway Sport app.
If you are a student, you are already set up with an account, to access please visit the ‘forgot your password’ link. Once you have reset your password you will then be able to log in to your account and purchase a membership, book classes, sessions, and facilities.
I've heard there is a Royal Holloway Sport app, how can I download this?
What does the Royal Holloway Sport app do?
With the Royal Holloway Sport app in your pocket, you’ll always have quick and easy access to book your favourite activities and facilities at the Home of the Bears. Get up-to-date information, news, activity, and facility timetables, offers, events and receive push notifications for important news.
How do I contact Royal Holloway Sport?
For any enquiries and feedback connected with the sports centre and Royal Holloway Sport, the Active Lifestyle & Sport team would be more than happy to help.
Give us a call on 01784 443892 📞
Pop into the Sports Centre and speak to one of the team at reception 🗣
For general enquiries about the sports centre, gym, group exercise classes and facilities, email firstname.lastname@example.org ✉
For enquiries about active sessions, performance sport and workforce, email email@example.com ✉
You can also reach us on our Royal Holloway Sport social medial channels. 📱
If you would like to freeze your membership please complete this form. If you need to cancel your membership, please complete this form.
How do I join a Student Sports Club or Society?
Our clubs and societies are run by students themselves with the support of the Students' Union. For more information on available clubs, please visit the Students' Union webpage or the Compete section within the Royal Holloway Sport app.
I am worried about my mental wellbeing - where can I find support?
If you are feeling overwhelmed, we have support services from our Student Advisory and Wellbeing team where you can discuss any concerns, issues or worries you have whether it is about you or a friend. Please contact us via email if you would like to chat with an Advisor who will be able to listen to your worries and help you in getting the right support for you. If you are really struggling with your wellbeing and don’t feel you can keep yourself safe please contact 999 and speak to an operator who will be able to get you immediate support.
Furthermore, it is proven that our mental health and wellbeing are assisted and improved by exercise and diet. We would always encourage you to try and get in some form of exercise in order to improve your mood and wellbeing.
How do I book a facility?
For any adhoc (single) bookings, download the Royal Holloway Sport app, select Book from the app homepage, and then Facilities to see the different facilities you can book. Select the facility you would like to book, then Book now where you will be able to see the availability timetable for the facility and select the time you would like to book. Any block booking enquires, or event requests should be made to firstname.lastname@example.org