Fair admissions statement
At Royal Holloway we’re committed to operating a fair, transparent and professional admissions process, with all applications considered on an equal basis by a trained admissions team.
In support of fair admissions, Royal Holloway strives to:
- ensure admissions decisions are based on achievements and potential
- make sure fair admissions processes are centrally based to ensure equality of educational opportunity, regardless of the social background of applicants
- promote admissions processes that enable the fair treatment of each individual applicant without direct or indirect discrimination
- give full consideration to applications
- guarantee admissions decisions are consistent and each stage of the admissions process is carried out with honesty and integrity by staff with relevant and up-to-date knowledge and expertise
- create parity of esteem between GCE A-level and other pre-HE qualification routes and fully recognise a wide range of international, access-based, and vocationally-related qualifications , and other indicators of potential
- ensure the effective operation of the admissions process
- make clear the criteria by which admissions decisions are made
- encourage and support applicants from diverse backgrounds by minimising procedural and financial obstacles to entry
- clearly document admissions decisions.
Access agreements set out a university's fee limits and the access measures it intends to put in place, for example, outreach work and financial support.
You can find Royal Holloway's access agreements on the Office for Fair Access' website.
Terms and conditions of admission
When you accept an offer of a place to study at Royal Holloway, University of London a legal contract is formed between you and the university on the basis of the terms and conditions (2019, 2020) of the offer. This document summarises those terms and conditions. It contains important information and you need to read it carefully and ensure you understand its contents before accepting your offer.
General student regulations
We advise that you make yourself familiar with the general student regulations when you accept your offer.
Under 18s policy
The majority of students at Royal Holloway are 18 or above, and the academic life and social environment of the university reflect this. However, we recognise that some individuals who have already met the entry requirements for study can start at a younger age.
The university strongly recommends that applicants who will be under 17 years of age on entry consider carefully whether they would be able to benefit fully from the educational and social opportunities on offer. The university does not accept an in loco parentis responsibility for children (i.e. those under 18 years of age at entry). The university does however recognise it has a duty of care and is committed to protecting children, young people and vulnerable adults from harm.
Applicants who will be under the age of 16 on entry are not permitted to enrol at the university. Any such applicants will, where appropriate, be offered a deferred entry place. If this is not possible the application will be rejected.
Applicants who will be under 18 years of age on the published start date of the programme, and their parents and guardians, must confirm to the university as a condition of registration:
- that they understand the nature of the university and the programme, the circumstances in which the individual would be studying and living, and the limitations of the university’s supervisory role
- that the contractual arrangements for the individual to study at the university are underwritten by a qualified person of adult status
- that arrangements would be in place to support the individual in an emergency, including the existence of a qualified person in the UK willing to act as guardian
- that the individual will obey the restrictions that English law places on minors.
If you are under 18 years of age, then you will need the consent of your parents or guardians in order to study here.
Who assesses my questionnaire?
A fully trained member of the Admissions team will assess your fee status questionnaire, once received. The Admissions Office follows guidelines suggested by the UK Council for International Student Advice (UKCISA).
The university seeks to make fair and accurate judgments at all times. Should we require further information, we will contact you in writing.
Please note: we cannot enter into a discussion about fee status assessment over the telephone or email as we must have all the paperwork here.
Please also note: that if you do not submit the necessary documents, this will delay assessment and could delay your future enrolment.
Where can I find the results of my assessment?
Here you will need to input your personal student reference number at the top of your offer letter.
How to appeal the fee status decision?
What documents should I submit?
Some applicants will need to submit documentary evidence supporting their fee status questionnaire. Not all applicants will need to submit these documents.
Typically, this would apply to students who have not always lived in the UK, are not British citizens, or have been absent from the UK for a significant period of time.
This would also apply to non-EU International students who wish to claim Home / EU status for fees. The documents may be one or more of the following:
- Photocopies of your passport or proof of citizenship
- Proof of Indefinite Leave to Remain / Right of Abode
- Proof of Exceptional Leave to Remain / Enter / Humanitarian Protection / Discretionary Leave or Proof of Refugee status
- If your main residence has been outside of the EU then we would require proof that you have been regularly returning to your original EU country. e.g. Flight itineraries.
In certain circumstances, we may also request a letter from your parents' employer, should your parents' work have taken you out of the UK on a temporary basis.
Where photocopies of documents have been provided, applicants will be expected to show the original documents at enrolment.
Who should I contact for further advice?
Take a look for further information before completing the fee assessment questionnaire.
What is the deadline for submitting a fee status questionnaire?
We recommend that if you disagree with our fee assessment you should send in a fee status questionnaire before 31 July.
Course deposits refund policy
Cancelling acceptance within 14 days
Applicants have the right to withdraw their application within 14 days of accepting an offer of a place to study at Royal Holloway. Any deposits or part of any tuition fees will be refunded according to the below table:
within 14 days
more than 14 days
Pre-sessional language tuition fee
(minus £100 pounds where a Confirmation of Acceptance for Studies (CAS) letter has been issued)
Full refund minus a £350 administration charge
International Deposit (£3,000)
(minus £100 where a CAS has been issued)
except in the below circumstances
except in the below circumstances
Cancelling your acceptance after 14 days
After the 14 day cooling off period, deposits are non-transferable and non-refundable except in the following circumstances where:
- Applicant fails to meet the academic conditions of their conditional offer and is rejected from the course. The applicant must provide an original transcript and degree certificate to verify their final results.
- Applicant fails to meet the English language requirements stipulated in their offer. The applicant must provide proof that they have taken a recognised English language test within five months of their course start date. If they have not previously taken an appropriate English language test and fail to do so prior to 31 August, they will not qualify for a refund.
- Applicant is attending a pre-sessional English Language programme at Royal Holloway and fails to meet progression requirements to the main degree. Please note that the applicant must show evidence that they have made every effort to complete it successfully, i.e. attended classes and submitted any required assessments.
- A Tier 4 Student Visa application has been refused. A copy of the visa refusal document must be sent to the College.
- Applicant has applied for funding from a recognised funding body for the full year’s tuition fees and is unsuccessful in securing the funding necessary for their studies. Documentary proof must be provided.
- The College cancels the course to which the applicant has applied.
- Sympathetic consideration will be given in cases of exceptional circumstances, such as serious illness, or a death in the immediate family. Please note documentary evidence of such circumstances will need to be provided. Decisions on refunding the deposit in such cases will be made solely at the College's discretion.
If the applicant meets any of the above criteria they need to send an email to the Admissions Office which includes all of the following details:
- full name
- date of birth
- student reference number
- a scanned copy of all documentary evidence.
All requests for deposit refunds need to be submitted no later than 30 days after the official start date of the course.
- Applicants will not qualify for a deposit refund if:
- their offer from the College is withdrawn due to fraudulent documentation or false information in the application at any point in the application stage.
- their Tier 4 Visa is refused due to fraudulent documentation.
- their study plans have changed, for example they have decided to study elsewhere or are no longer planning to study abroad, except when the College has been informed of this decision within 14 days of making a deposit payment.
- If an applicant has paid more towards their tuition fee than the required deposit, any money paid over and above the deposit will be refundable in all circumstances. i.e. only the required deposit amount would be retained if the applicant does not meet the requirements for a deposit refund.
- A deposit paid to the College will be counted as a payment towards course tuition fee.
- Any deposit refund agreed by the College will only be made to the person who made the original payment.